Shipping policy

GENERAL INFORMATION
This website (www.fabelab.dk) is provided by LUXKIDS ApS, Stiftsvej 35, DK-7120 Vejle Ø, Denmark. CVR 37284408. Phone +45 61 28 30 23, e-mail: webshop@luxkids.dk. If you experience problems with your order or the general use of the Website, please contact our Customer Service at:

Customer Service opening hours:

Monday – Friday, 9:00 AM – 3:00 PM

If you do not understand parts of the Terms of Service, we recommend that you contact Customer Service before placing an order on the Website.

IMPORTANT NOTICE
Please read the Terms of Service carefully before ordering goods from www.fabelab.dk. These Terms of Service apply when you order or purchase goods on the Website. The Terms of Service may be updated from time to time. Any reference to "you" or "your" means you as a user of the Website. Any reference to "we", "us" or "our" means LUXKIDS ApS.

If you do not accept these Terms of Service, you cannot order or purchase goods on the Website.

You have the right to withdraw from this contract without giving any reason within 14 days from the date on which you or a third party other than the carrier acquires physical possession of the goods.

Ordering
The online shop is open 24 hours a day but may be closed temporarily due to maintenance.

Contracts can only be concluded on the Website. We do not process orders made via email, letter or telephone.

MEANS OF PAYMENT

  • MasterCard
  • Maestro
  • Visa
  • Visa Dankort
  • MobilePay
  • PayPal

We accept payment with Anyday if you reside in Denmark. The amount is only withdrawn from your card when the item is dispatched.

PRICES AND DELIVERY
All listed prices do not include local customs duties and VAT. Delivery costs are added to each order.

Delivery – we deliver to:

  • Austria
  • Belgium
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Lithuania
  • Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Sweden

Shipping methods
For delivery within Europe, your order is shipped with GLS, Bring, DPD, UPS or FedEx.

STANDARD RIGHTS OF WITHDRAWAL (only applicable to consumers)
You have the right to withdraw from this contract within 14 days.

To exercise your right of withdrawal, you must inform us at:

LUXKIDS ApS
Att: Fabelab
Stiftsvej 35
DK-7120 Vejle Ø
Denmark

Phone: +45 61 28 30 23
E-mail: webshop@luxkids.dk

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay.

You must return the goods to us at:

LUXKIDS ApS
Att: Fabelab
Stiftsvej 35
DK-7120 Vejle Ø
Denmark

within 14 days from the date you notify us of your withdrawal.

NON-CONFORMING GOODS AND INCORRECT GOODS
Please check your items as soon as you receive them. If goods are non-conforming or incorrect, please contact webshop@luxkids.dk.

OTHER MATTERS

Privacy Policy
We treat your personal data confidentially. Please read our Privacy Policy for more information.

Right to complain
You may submit a complaint to the Danish Dispute Resolution Institute, Toldboden 2, 8800 Viborg, Denmark.

When submitting a complaint, you must state our email address: webshop@luxkids.dk

Choice of law and jurisdiction
Any contracts concluded between us are governed by Danish law.