Terms of service

GENERAL INFORMATION
This website (www.fabelab.dk) is provided by LUXKIDS ApS, Stiftsvej 35, DK-7120 Vejle Ø, Denmark. CVR 37284408. Phone +45 61 28 30 23, e-mail: webshop@luxkids.dk. If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service at:

Customer Service opening hours:

Monday - Friday at 9am - 3pm

If you do not understand parts of the Terms of service, we recommend that you contact Customer Service before you start shopping on the Website.

IMPORTANT NOTICE
Read the Terms of service carefully before you order goods from www.fabelab.dk. These terms of service (the "Terms of service") apply when you order or buy goods on the Website. The Terms of service may be updated from time to time. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means LUXKIDS ApS.

If you do not accept these Terms of service, you cannot order or purchase goods on the Website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier acquires physical possession of the goods.

Ordering
The online shop is open 24 hours a day but may be closed due to maintenance services.

Contracts can only be concluded on the Website. We do not process orders made via email, letter or phone.

MEANS OF PAYMENT

  • MasterCard
  • Maestro
  • Visa
  • Visa Dankort
  • MobilePay
  • PayPal

We accept payment with Anyday if you reside in Denmark. The amount is only withdrawn when the item is dispatched.

PRICES AND DELIVERY
All listed prices do not include local customs and VAT. Costs relating to delivery are added to each order.

Delivery - we deliver to:

  • Austria
  • Belgium
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Lithuania
  • Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Sweden

Shipping methods
For delivery within Europe, your order is shipped with GLS, Bring, DPD, UPS or FedEx.

STANDARD RIGHTS OF WITHDRAWAL (only applicable to consumers)
You have the right to withdraw from this contract within 14 days.

To exercise the right of withdrawal, you must inform us at:

LUXKIDS ApS
Att: Fabelab
Stiftsvej 35
DK-7120 Vejle Ø
Denmark

Phone: +45 61 28 30 23
E-mail: webshop@luxkids.dk

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received without undue delay.

You must return the goods to us:

LUXKIDS ApS
Att: Fabelab
Stiftsvej 35
DK-7120 Vejle Ø
Denmark

within 14 days.

NON-CONFORMING GOODS AND INCORRECT GOODS
Please check your items as soon as you receive them. If goods are incorrect or non-conforming, contact webshop@luxkids.dk.

OTHER MATTERS

Privacy Policy
We treat your personal data confidentially. Please read our Privacy Policy.

Right to complain
You may submit a complaint to the Danish Dispute Resolution Institute, Toldboden 2, 8800 Viborg, Denmark.

When submitting a complaint, you must state our email address: webshop@luxkids.dk

Choice of law and jurisdiction
Any contracts concluded between us are governed by Danish law.